Returns & Exchanges

At NeilMed Web Store, we want you to be completely satisfied with your fashion purchase. If your items aren't a perfect fit, you can return unworn merchandise with original tags within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Securely place the unworn apparel in its original packaging, ensuring all designer tags and labels remain attached.

3

Ship It Back

Print your prepaid shipping label from the portal and drop off the package at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing