Frequently Asked Questions
Everything you need to know about shopping with NeilMed Web Store.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's journey.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our returns portal to start a request.
Do you offer international shipping?
Yes, NeilMed Web Store ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How do I determine my size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing those figures to our chart for the perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.
Are your materials sustainably sourced?
We are committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or eco-friendly dyes.